Refund policy
Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it — unused and unopened
- In its original packaging with all components included
- Accompanied by your receipt or proof of purchase
Please note: We do not accept returns on any items that have been used, opened, or assembled. For hygiene and safety reasons, all returns must be in brand new, unused condition.
To start a return, contact us at getsushifun@gmail.com. Do not send items back without first contacting us — unrequested returns will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs. We do not provide prepaid return labels. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit. Original shipping charges are non-refundable.
The only exception is if your item arrives damaged, defective, or incorrect — in those cases we will cover the cost of return shipping or send a free replacement at our discretion.
Damages & Issues
Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us at getsushifun@gmail.com within 7 days of delivery so we can make it right. We will replace damaged or defective items at no cost to you — no return required.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Used, opened, or assembled items
- Items not in original packaging
- Sale items or items purchased at a discount
- Gift cards
- Items returned after the 30-day window
Exchanges
The fastest way to exchange an item is to return the original (unused and unopened) within 30 days and place a new order separately. Once your return is received and approved, your refund will be processed and you can reorder.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be unused, unopened, and in its original packaging with proof of purchase. Return shipping costs remain the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, contact us at getsushifun@gmail.com.
Contact
For all return and refund questions: getsushifun@gmail.com